Hisense TV Chromecast Not Working – 7 Easy Ways to Fix

If your Hisense TV Chromecast is not working and you are worried about why is Hisense TV Chromecast not working? Then the cause cause might be network connectivity, power supply issues, incompatible Apps, or outdated firmware.

I understand it is challenging to wait for your favorite content to enjoy. Undoubtedly, it’s a sad and frustrating moment when your Hisense TV Chromecast suddenly stops working. Don’t worry. Many other Hisense and Chromecast users reported the same issue.

That’s why the solutions i will provide here can help all the users encountering this problem. Although Hisense is a well-known brand with a good reputation, its products can also malfunction sometimes. I will explain the cause behind this issue and provide effective solutions. So, stay tuned till the end to get the right solution.

Why Is My Hisense TV Chromecast Not Working? 7 Reasons 

why is Hisense TV Chromecast Not Working
Why is Hisense TV Chromecast Not Working?

Before you start fixing the issue, it is essential to understand the reason causing the problem. Once you know the reason, it’s easier to fix the issue. Sometimes, Hisense TV is stuck in a reboot loop, which can also cause some internal issues. Check my guide on how to fix if Hisense TV is stuck in a reboot loop or logo screen.

The following are the possible reasons that can result in Hisense TV Chromecast malfunctioning. 

  • Outdated Firmware
  • Network connectivity issue
  • Hisense TV requires a Soft Reset
  • Insufficient power supply to the Chromecast device
  • Your TV’s Google Home App requires Upgradation
  • HDMI Connection issue between the Hisense and Chromecast device
  • TV and Chromecast devices are not connected to the same Wi-Fi router

1. Outdated Firmware

Firmware is software installed for the proper functioning of the TV, which requires regular upgrades. The outdated Firmware results in various issues.

Outdated Firmware may be unable to recognize Chromecast and cause unstable connection or errors.  That’s why outdated Firmware may be a reason for Hisense TV Chromecast not working. 

2. Network Connectivity Issue

Network connectivity interrupts the communication between your Hisense TV and the Chromecast device, leading to Hisense TV Chromecast malfunctioning. 

The unstable and weak network connection fails to build up proper communication between the TV and the Chromecast device, then results in freezing and failed casting attempts. 

A stable network is essential for smooth communication between the TV and Chromecast. The unstable connection caused the Hisense TV Chromecast to stop working.

3. Hisense TV Requires Soft Reset

The soft reset will not affect Your data or settings and will fix minor issues, including the Hisense casting issue. To perform a soft reset on a Hisense TV, follow the steps below:

  • Find the Power button on your TV or locate it on the remote.
  • Press the Power Button and hold it for around 10-15 seconds.
  • The TV will turn off when you release the button after a few seconds.
  • Wait for a few minutes (2-3 minutes) and turn the TV on.

Also Read: How Big is a 55-inch TV? Size in MM, FT, CM & Inches

4. Insufficient Power Supply To The Chromecast Device

The Inadequate power supply resists the proper functioning of the Chromecast. If the power is insufficient, the Chromecast may interrupt and result in slow performance, freezing, and failures to maintain a stable network connection. 

A sufficient power supply is crucial for a stable network connection to connect the Chromecast to the Hisense TV. An unreliable network connection leads to the Hisense TV Chromecast Problem.

5. Your TV’s Google Home App Requires Upgradation

Sometimes, your Hisense TV Chromecast stops working because its Google Home App requires upgradation. 

Google Home App upgrade fixes bugs and glitches, improves the TV’s performance, and enhances the Chromecast functionality. The Hisense TV Chromecast will work again by updating the Google Home App.

6. HDMI Connection Issue Between The Hisense And Chromecast Device

The intermittent signals cause weak connection problems between Hisense and Chromecast. If there is a weak connection between Hisense and Chromecast, the Chromecast device fails to display any content on the TV. 

The interrupted HDMI connection affects the overall functionality of the Chromecast device, and it becomes unresponsive.

7. TV And Chromecast Device Are Not Connected To The Same Wi-Fi Router

One common reason your Hisense TV Chromecast stops working is that the TV and Chromecast are connected to different Wi-Fi routers.

Check the Wi-Fi connection of both devices, the TV and Chromecast. If they are connected to different Wi-Fi routers, disconnect them and connect to the same Wi-Fi router. 

My Hisense TV Chromecast Not Working: 7 Troubleshooting Methods

Hisense TV Chromecast Not Working - How to fix

If your Hisense TV Chromecast is not working, it’s ok. You might think fixing this issue would cost a lot, but you need to worry. You can fix this issue quickly at home. Follow the solutions I mentioned below:

  • Ensure the Chromecast device is connected correctly to the Hisense device
  • Check and Update the Firmware
  • Restart Hisense and Chromecast device
  • Power Cycle the TV
  • Power Cycle the Wi-Fi router
  • Try using a different HDMI port on the Hisense TV
  • Contact customer support 

1. Ensure The Chromecast Is Properly Connected To The Hisense Device

The proper connection between your Hisense TV and Chromecast device is mandatory for the functioning of Hisense TV Chromecast. 

The loose or inadequate connection between the TV and the Chromecast stops Hisense TV Chromecast from working. So check the connection between these two devices and ensure a secure connection.

2. Check And Update The Firmware

To update the firmware on a Hisense TV, follow the steps below:

  • Ensure your Hisense TV internet connection is secure.
  • Go to the Main menu and locate the “Settings” or “System” option.
  • Now find the “Software Update,” “System Update,” or “Firmware Update.”
  • Tap the “Update” option, and your TV will show the available Firmware updates.
  • Just follow the screen instructions at this point.
  • Let the update process complete. Once it’s complete, the TV will restart automatically.
  • If the TV doesn’t start automatically, restart it manually.
  • Check the updates from the Settings or System section and ensure the latest version is updated.
Note: Some steps may vary slightly according to the TV model and Firmware version. If you encounter any issues while updating, use the user manual to get help. You may contact customer support for help.

3. Restart Hisense And Chromecast Device

To restart a Hisense TV and a Chromecast device, follow the given steps:

a) Restarting the Hisense TV

  • Locate the “Power Button” on the Hisense TV or the remote.
  • Press the Power Button for 10-15 seconds or wait for it to turn off.
  • Leave the button after 10-15 seconds. 
  • Now, wait for a few other seconds.
  • Turn the TV back on by using a power button.

b) Restarting the Chromecast device

  • Locate the Chromecast device connected to your TV.
  • Disconnect the Chromecast device to the power cable or TV’s USB port.
  • Wait for around 10-15 seconds
  • Connect the Chromecast to the power cable or TV’s USB port.
  • The Chromecast will restart automatically. If not, use the device power button or remote control to turn it on.

4. Power Cycle The Hisense TV

You can power cycle the TV by following the steps below.

  • Find the Power cord connected to the TV. Mostly, it’s located on the back side of the TV.
  • Unplug the power cord from the power outlet. Leave the TV unplugged for 1-2 minutes.
  • Reconnect the power cord to the power socket or power cord. 
  • Plug the power cord securely into the power cord.
  • Press the power button on the TV or use the remote power button to turn on the TV.
  • It may take a few seconds to turn on the TV. 
  • You will see the manufacturer’s logo on the screen when the TV is on.

Do you want to know how large your TV is? Read my detailed articles on TV sizes and dimensions

5. Power Cycle The Router

You can power cycle the Wi-Fi router by following the easy steps below.

  • Locate the Power adaptor connected to your Wi-Fi router.
  • Disconnect the power adaptor from the power outlet. The power supply will be cut off to the Wi-Fi router.
  • Wait 10-20 minutes, and plug the power adaptor into the socket. Ensure a secured connection.
  • Let the router start entirely and wait for the lights to start blinking on the router.
  • Now connect the wifi to different devices and check if the Wifi is working correctly.

6. Try Using A Different HDMI port On The Hisense TV

Sometimes, a corrupted HDMI port can cause connection problems. If your Hisense TV Chromecast is not working, it might be because of a loose connection.

Try using a different HDMI port to connect the Chromecast. Ensuring a secure connection to the HDMI port on the Hisense can fix the issue.

7. Contact Customer Support 

If none of the above solutions worked for you, it’s normal. The solutions I described above might not be reliable for your Hisense TV model. 

In such a case, contact Hisense Customer Support. They will guide you according to the issue with your TV and TV model.

Fix Chromecast built-in not Working Issue in Android TV

Video From YouTube – Nucleus

Frequently Asked Questions (FAQs)

How To Use Built-In Chromecast On Hisense TV?

Follow the steps below to use the built-in Chromecast on your Hisense TV.

  • Connect the Chromecast and Hisense to the same Wi-Fi router.
  • Open the Compatible App on your TV.
  • Locate the Cast icon and tap on it.
  • Select your Hisense TV from the available list to start casting.

Why Can’t I Cast To My Hisense TV?

You can’t cast on your Hisense TV for several reasons. This issue might be caused by a compatibility problem with the casting device, an issue with the casting App, wrong TV or casting device settings, or a network connection problem.

Why Is Hisense TV Not Discoverable?

Your Hisense TV may not be discoverable due to various reasons. It may be due to disabled network discovery, Network connection problems, Outdated software or Firmware, and corrupted hardware. These are the reasons that may vary depending on the TV model. 


Any issue with your Hisense TV is undoubtedly an irritating moment. Likewise, Hisense TV Chromecast malfunctioning is a frustrating problem. But no issue, you can fix this problem quickly by just following some easy guide. 

I mentioned all the solutions that would help you to overcome this Chromecast problem. Make sure to read and understand the reasons before starting the solutions. Understanding the reasons makes your fixing task easier.

Hey, I'm Shehryar. I'm a professional SEO Content Writer and SEO Expert. I'm the sole owner of this website and all the content published on this content is passed through the proper research. As an accomplished author at the TVs Technician blog website, I share my vast knowledge of TV technology and troubleshooting techniques with my readers.

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