Why Are TCL TV Apps Not Working? 7 Reasons and Solutions

TCL TVs are well-known for their Amazing features with the best Hardware and Software Quality. The most beneficial feature for the user is access to various Apps and streaming channels on your TCL TV. However, the bad moment is when your TCL TV Apps not working, and you can’t watch your favorite content on your desired App.

Why are TCL TV apps not working? The TCL TV app may be not working due to outdated software, the cache not clearing, or you don’t have a premium subscription for the particular app. To make apps work, clear the cache, update it to the latest version, and buy a premium subscription. 

However, if you completed the above steps and still apps not working, there might be some other reasons I discussed below. 

I know this is frustrating for TCL TV users because they can’t enjoy any content without these Apps on TV. But no need to worry anymore. You can solve Any App issue at home with just some guidance. 

I am going to mention all the possible reasons for the faulty Apps. All you have to do is stay tuned till the end and follow the instructions you will explore below in the Article. 

Why Are My TCL Roku TV Apps Not Working? Reasons and Solutions

Why Are TCL TV Apps Not Working

Before we go to the solution, we must address the issue’s reason. If you find the reason, it becomes easier for you to fix the issue. 

1. TCL Apps Required Update

Any software in your TCL TV or any other TV requires updating. Outdated Apps do not function properly. When you feel some issue with your TCL TV Apps, you first need to consider outdated Apps. 


Go to the App Store and check for the available updates. Some steps are mentioned below to update the Apps.

  • Ensure a stable network to update Apps.
  • Go to the Home Screen using Home Button on your TCL TV remote.
  • Navigate and find Apps Store and Click on Apps. 
  • You will see a list of Apps. Find the Update or My Apps option.
  • Once you click on the Updates option, you will find updates if available. Click on the App you want to update. Follow the screen instructions. 
  • Wait for the App to download and install. Once the installation completes, you will see a confirmation message on the screen. Now you can start streaming again.

2. Check TCL TV Software Updates

Outdated TCL TV software can cause the TCL TV app to malfunction. Software updates are crucial for app performance, bug fixes, and security enhancements. Ensure that the TV’s software is up to date to avoid compatibility issues with the app.


To address the issue of the TCL TV app not working due to system software updates, follow these steps:

  • Access the settings menu on your TCL TV.
  • Navigate for the “Software Update” or “System Update” option.
  • Select the option to check for updates.
  • If an update is available, proceed with downloading and installing it.
  • Follow the on-screen instructions during the update process.
  • Once the update is complete, restart the TCL TV.
  • Open the TCL TV app again and check if it is now functioning properly.
  • If the issue persists, consider contacting TCL customer support for further assistance.

3. There is an Issue in the Specific App You’re Using

App-specific issues can cause problems with the TCL TV app, including crashes, freezing, and feature malfunctions. These issues can arise from code problems, compatibility issues, or conflicts with other installed apps on the TV.


Here are some steps to address app-specific issues with the TCL TV app:

  • Restart the TCL TV and relaunch the app.
  • Check for app updates and install them if available.
  • Clear the app cache in the TV’s settings menu.
  • Uninstall the App and then reinstall it from the app store.
  • You can also factory reset your TCL TV if nothing works. 
  • Contact the app developer or TCL customer support if the issue persists.

4. Factory Reset TCL TV

Why Are TCL TV Apps Not Working - Try Factory Reset
Try Factory Reset

Performing a factory reset can resolve persistent issues with the TCL TV app. Therefore sometimes your TV App requires a factory reset. It restores the TV to its original settings, eliminating software conflicts or misconfigurations. Note that a factory reset erases all personal data and customizations.


Follow the following given steps to Factory reset your TCL TV.

  • Access the TV’s settings menu.
  • Find the “System” and then “Reset” option.
  • Select “Factory Reset” or “Restore Factory Defaults.”
  • Confirm and wait for the TV to restart.
  • Complete the initial setup and reinstall the TCL TV app.
  • Check if the issue is resolved.

Note: A factory reset erases all personal data, so ensuring your important data backup beforehand is important.

5. Unstable Internet Connection Can Cause TV Apps not to Work

Internet connectivity issues can disrupt the functionality of the TCL TV app, causing slow loading, buffering, or inability to access the content. A stable and reliable internet connection is vital for seamless app performance.


To address internet connectivity-related problems with the TCL TV app, follow these steps:

  • Check other devices on the network for internet problems.
  • Restart the TCL TV and modem/router.
  • Ensure a strong Wi-Fi signal, and consider using a range extender if needed.
  • Forget and reconnect to the Wi-Fi network.
  • Once reconnected, the internet will start working. However, if it still it’s slow or unstable, you must contact your network provider. They will fix the issue. 

Sometimes network issues happen from the service provider’s end. So ensure to contact them and ask them to fix the problem as soon as possible. You can also check my guide on why TCL TV is not connecting to wifi

6. TCL TV App Itself has an Issue 

Keeping the TCL TV app updated is crucial for optimal performance and compatibility. Outdated versions can cause crashes, errors, and feature malfunctions. Regular updates provide bug fixes, improvements, and optimizations.


To address issues related to outdated versions of the TCL TV app, follow these steps:

  • Open the app store on your TCL TV.
  • Navigate to the “Updates” or “My Apps” section.
  • Look for the TCL TV App in the list of installed Apps.
  • If an update is available, select the App and choose the option to update it.
  • Wait, allow the update to download and install.
  • Once the update is complete, restart the TCL TV.
  • Go to the app again and check if the issues have been resolved.

7. Power Cycle TCL TV to Fix Apps Issue

Why Are TCL TV Apps Not Working - Try to Power Cycle TV
Try to Power Cycle TV

Are your TCL tv apps crashing? Power cycling the TCL TV can resolve app-related issues. A power cycle, or soft reset, is a quick method that can help you eliminate any app problem. Here are quick steps on how to power cycle your TV. 


To perform a power cycle for the TCL TV and potentially address app-related issues, follow these steps:

  • Turn off the TCL TV using the power button or the remote control.
  • Unplug the TV from the power source.
  • Wait for approximately 1-2 minutes to allow the TV to power down fully.
  • Plug the TCL TV back into the power source.
  • Power on the TCL TV using the power button or the remote control.
  • Launch the app and check if the issues have been resolved.

8. Reset App Preferences

Resetting app preferences can resolve persistent TCL TV streaming or gaming app issues. Misconfigurations causing the app to malfunction can be resolved by resetting. 


To reset app preferences for the TCL TV app, follow these steps:

  • Access the settings menu on your TCL TV.
  • Look for the “Apps” or “Application Manager” section.
  • Find the app in the list of installed apps and select it.
  • Within the app’s settings, locate the option to “Reset App Preferences” or “Reset Defaults.”
  • Confirm your decision to reset the app preferences.
  • Restart the TCL TV and launch the app again.
  • Check if the issues have been resolved

Watch the Video: TCL Roku TV Apps Not Working

Video From YouTube – Creator: Studio 6060

Frequently Asked Questions (FAQs)

Why are my Apps not working on TCL TV?

There are multiple reasons, but the most probable is: It’s time to clear the cache on your TCL Tv. Click on the Home Button and Go to the settings > Choose Apps> Clear cache. Now Press the Ok button. 

Do TCL TVs have a Google Play store?

Yes, TCL TVs usually come with Google Play Store due to the Android TV operating System. The Google Play store allows users to install their desired Apps, including Games, Youtube, or any other Streaming App.

Why Can’t I download Apps on my TCL Smart TV?

You are not able to download Apps because of a poor Internet connection or excessive TCL TV cache. Use a stable internet connection and clear the TCL TV or Apps cache. Then try to download the App again.


TCL Tv is an excellent choice if the Apps installed are working. Users enjoy most of the content on the TCL TV Apps. When these Apps start malfunctioning, some users get worried that they can’t enjoy content anymore. 

But that’s not true; you can enjoy streaming back just by following the guidelines I explained above in the article. 

You would find it helpful to use the Apps again. Read the article, grab the TCL TV Roku remote, and start fixing the App issue.

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